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Questions
What is included during the trip?
Guided trips are all inclusive. Hotel transportation from Las Vegas, transfers and fees, and activity specific equipment is included.
Bikes, helmets, kayaks, life vests, paddles, and all safety gear wil be provided. You will be served lunch, snacks, and bottled water.
How long does the tour last?
Door to door, the Surf & Turf adventure is approximately 7 hours in length.
What kind of experience do your guides have?
Our guides have varying degrees of personal outdoor experience, and all successfully complete training that is above
and beyond what is required by local, state, and federal regulations. They possess a vast knowledge of the history
of the area, wildlife, plants, weather patterns, and river currents. Before they can become trip leaders, they must
undergo an intense training programs which includes group management, risk management, rescue techniques, wind and
weather, river kayaking, towing, physical skills tests, and written tests. All guides are certified in CPR/AED, Wilderness
First Aid or Wilderness First Responder, Leave No Trace ethics, and all USDOT regulations. We carry satellite phones, marine radios,
SPOT GPS trackers, or cell phones on our trips.
What kind of bikes and kayaks do you use?
We use Diamondback rear suspension mountain bikes, and our kayak trips are equipped with high performance
touring kayaks made by top names such as
SEDA,
Jackson,
Delta,
Current Designs, and
Necky,
just to name a few. They are strong, fast, and lightweight. These top of the line boats have rudders to make steering
easy, along with sealed hatches to keep your items protected. Our fleet contains these
high performance boats, as well as recreational boats, sit-on-top kayaks, and canoes from
Ocean Kayak,
Bic Sports,and
Old Town.
Is there a minimum age requirement?
For the enjoyment of everyone on the Surf & Turf trips, participants must be 14 years or older.
What should I bring/wear?
Take a look at our packing list section,
for a complete outline of items to bring on the Surf & Turf. If you have questions, don't hesitate to call our office.
We will be happy to answer any questions you have about clothing, water shoes, cameras, etc.
How much should I tip my guide?
Your guides work very hard to make sure your experience is rewarding and memorable. They often spend hours preparing before your
trip to ensure your comfort and physical needs are met. During a trip, your guide is constantly on the lookout to minimize risks
and maximize enjoyment. They appreciate your verbal praise and thanks, as well as monetary gratuities. Any cash tips can be given
to the guide at the end of the trip. Gratuities generally range between 10%-20% of the total trip price, at your discretion.
Do you offer student discounts?
Yes! We offer student rates, which are discounted by $10. You must fax or email us a valid/current student ID to qualify.
Do you supply alcohol? May we bring our own?
No. Alcohol is not permitted during activities such as the Surf & Turf.
Do I need to make a reservation?
Yes. Space is limited, so you should make your reservations as soon as possible.
Are there minimum participant requirements?
Yes. The Surf & Turf trips have a minimum number of 2 participants in order to run as scheduled. If you are riding solo, please
call us to check availability - we may be able to add you onto an existing trip.
Should I buy travel insurance?
If you are concerned about the possibility of having to cancel, we strongly suggest you purchase trip cancellation
insurance to protect your vacation investment. Our cancellation policy will apply in every instance, with no
exceptions for any reason. Desert Adventures is not responsible for any expenses incurred due to travel delays,
flight cancellations, or illness. Desert Adventures assumes no financial responsibility for personal injury,
emergency evacuation, or equipment lost or damaged in any way.
What if I have to cancel?
We have a 14 day cancellation policy. Cancellations made 2 weeks prior to departure date will receive a full refund.
Cancellations made within those dates will be issued a percentage of their refund, with absolutely no refunds or
rescheduling within 48 hours. If you must reschedule, we require 48 hours notice and rescheduling fees
will apply. Desert Adventures will not issue any refund for leaving a trip early.
Trips run rain or shine. Desert Adventures reserves the right to cancel trips due to weather or unsafe
conditions. In this case, we will reschedule, issue a credit, or refund money, depending on individual
circumstances. For more information see our Payment & Cancellation Policies
section, or call our offices.
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