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Questions
Where do we meet the evening of the tour?
We will meet at our retail location in Boulder City about an hour beforehand. Exact meeting times will
depend on the sunset and moonrise. Our staff will confirm meeting times when you make your reservation.
What time will we get back?
We usually come off the Lake by 10pm, possibly earlier depending on conditions and the group's desires.
What is included during the trip?
Professional Guide services, performance kayaks or canoes, paddles, pfd's, and all safety equipment,
including navigational lights, as well as transportation from our shop in Boulder City.
Do you offer student discounts?
Yes! We offer student rates, which are discounted by $10. You must supply a valid/current student ID to qualify.
Do you offer any discounts for children (or other)?
Children under the age of 14 and younger receive a $10 discount.
Is there a minimum age requirement?
Participants must be 6 years old to paddle in a tandem with an adult, and 14 years to paddle solo.
What kind of experience do your guides have?
Our guides have years of experience in the outdoors; both personally and professionally. They possess a vast knowledge of the areas we visit, the trails, the wildlife, the plants, and weather patterns. Before they can become lead guides, they must undergo strict training programs which prepare them to manage groups, make good decisions, and handle emergencies. CPR and First Aid training, as well as Wilderness First Aid or First Responder is standard, and we carry satellite radios and/or cell phones at all times.
What should I bring/wear?
Take a look at our packing list section, for
a complete outline of items to bring on the Canyon Escape. If you have questions, don't hesitate to call our office.
We will be happy to answer any questions you have about clothing, hiking boots, sleeping bag ratings, etc.
When should I make a reservation?
Space is limited, so you should make your reservations as soon as possible.
Should I buy travel insurance?
If you are concerned about the possibility of having to cancel, we strongly suggest you purchase trip cancellation
insurance to protect your vacation investment. Our cancellation policy will apply in every instance, with no
exceptions for any reason. Desert Adventures is not responsible for any expenses incurred due to travel delays,
flight cancellations, or illness. Desert Adventures assumes no financial responsibility for personal injury,
emergency evacuation, or equipment lost or damaged in any way.
What if I have to cancel?
We have a 14 day cancellation policy. Cancellations made 2 weeks prior to departure date will receive a full refund.
Cancellations made within those dates will be issued a percentage of their refund, with absolutely no refunds or
rescheduling within 48 hours. If you must reschedule, we require 48 hours notice and rescheduling fees
will apply. Desert Adventures will not issue any refund for leaving a trip early.
Trips run rain or shine. Desert Adventures reserves the right to cancel trips due to weather or unsafe
conditions. In this case, we will reschedule, issue a credit, or refund money, depending on individual
circumstances. For more information see our Payment & Cancellation Policies
section, or call our offices.
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